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Healthy Nails and Spa experience

We value our customers. Please take some time to go over our spa policies so we can better serve you.


Reservations
Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment if Parties of 6 or more. Please arrive 10-minutes prior to your scheduled start time. Late arrivals will only receive the remainder of their scheduled session.

Gift Certificates
Gift Certificates are available in any amount and expire 6 months from the date of purchase. Present your Gift Certificates at time of check-in for service. Gift Certificates have no cash value and are non-refundable and non-transferable. Healthy Nails and Spa is not responsible for lost gift cards. The gift recipient is responsible to pay any difference in price for services exceeding the certificate's value.

Cancellation Policy
Kindly provide us with a 24-hour cancellation notice for your appointment. Rescheduling of appointments is subject to availability. Cancellations or rescheduling require 24-hour notice for any singular appointment or service. Canceling multiple services or packages require 48-hour notice. Parties of 6 or more require 72-hour notice. Otherwise 60% of each service price will be charged. Same applies for a no show.

Refund Policy
Treatment packages are non-refundable, non-transferable and non-exchangeable. We guarantee no chipping on polish for 3 days. The spa reserves the right to offer and recommend alternative spa treatments if the ones requested are not available. Under no circumstances will refunds be issued for services rendered. We would offer to re-polish or fix any issues instead.

Privacy Policy
Our highest commitment to your privacy. Your personal information is confidential. This includes your address, phone numbers and email address on file. We do not share your personal information or email with third parties. We will never share, sell, or rent individual personal information.

We value and respect our members's privacy and preferred methods of receiving (or not receiving) invitations & communications from us. We will strive to deliver a valuable service that offers you as our valued member the highest quality, value and convenience.

General information
- We are not responsible for lost or stolen items.
- Please turn off all cell-phones or electronic devices upon arrival and keep voice levels to a minimum, as other treatments may be in progress.
- Please inform your therapist of any medical conditions, pregnancy or medications you are taking, or any notable changes since your last treatment.
- You pick your own choice of colors. Unhappy with it? We will gladly redo it for you after the first coated. But not acceptable when final coated is completed. There will be an additional charge if you wish to change. Please take a moment to review your services when the job is done. If not like it! Regards all questions to our Manager for your satisfaction before leaving our salon. Any later complaining that may have is not fair to be retrieved. However, we are always listening and serving you better.

Note: All paid for services are nonrefundable

 

 

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